Frequently Asked Questions

Shipping Questions

We do not distribute our wines or sell them through brokers, wine shops or restaurants and our limited production of wines places us in the "boutique winery" category.

This allows us to ship wine directly to the consumer in many states throughout the United States where many other wineries cannot because they have prior commitments with local liquor distributors or are too large to permit shipping direct-to-consumer.
Club shipments have traditionally been designed around holidays to avoid the summer months however recent developments in cool-packaging and refrigerated transport now make summer shipments feasible.

Regular shipments come in February, May, October and December or you can design your own special shipment schedule, e.g., Summer home/Winter home. Shipments may be slightly delayed if there are extreme weather conditions.
As an alternative to shipping, you may elect to pick up your wines at our tasting room at one of our "pickup parties". Since the wines remain in our "wine-friendly" warehouse until collection, if you miss your pick up date the wines may be out of stock by the time you come to collect them. If this is the case we will substitute a different wine of similar variety and price to the original club shipment wine.
For Wine Club shipments you may opt for our “Extreme Climates” option where instead of shipping four times each year we only ship in April and November.

Alternatively, we will ship wine to any UPS Store within the United States where it is legal to do so. You simply register with a UPS store convenient to you and they will receive and hold your wine package in an air conditioned environment for you to collect at your leisure.
If you want wines shipped in summer we will include “cool packs” and ship either via 2-day air or our weekly temperature controlled trucks to ensure your wines arrive safely.
We are able to ship our wines throughout summer and in extreme winter weather. For California, Arizona and Nevada we include ice packs and deliver the next day, via courier service. For other states we ship our wines in temperature controlled trucks through air conditioned distribution centers.

We email you with a tracking number when the wines leave our warehouse. They are transported by ground across country to one of four gateway warehouses located in Houston, TX; Jacksonville, FL; Chicago, IL and New York, NY.

At the gateway warehouse, the packages are cross-docked to another truck and transported to the UPS or FedEx distribution center nearest to you. Up to this stage, the wines have constantly been in a temperature controlled environment. From the distribution center they are dispatched for delivery to you via a normal UPS or FedEx delivery vehicle. This method has significant benefits, namely:
     
  • You are able to order and receive wines, even in summer.      
  • We are able to maintain regular ground shipping costs - approximately half that of shipping via air.
  • The wines are maintained in a temperature controlled environment throughout their journey.      
  • The package goes through significantly less manual steps reducing the opportunity for breakage.

  • While the truck is traveling across country there will be no updates to the tracking information for the first five to seven days of the truck's journey. Immediately prior to delivery the local UPS/FedEx distribution center will provide tracking updates so you will know exactly when to expect delivery.

    We are working with our shipping partners and expect to be able to provide more extensive tracking information on future deliveries. In the meantime please feel free to call 707-433-1500 or email us regarding your delivery.
    We ship to all states where it is legal for us to do so. Sometimes a state's law may have recently changed allowing wine shipments under special conditions so we suggest you contact us via email or phone 707-433-1500 so we can assist.
    Each order is shipped in sturdy, shock absorbent wine shipping containers enclosed in a cardboard box, all manufactured as recycled, environmentally friendly packaging. If something happens with the wine during shipping we will replace it, without question.

    You can change your club shipment quantity and varietal levels at any time and if you ever have a problem with any wine in a shipment we will replace it, no questions, no cost. It’s that simple!

    You get the picture. As long as it’s legal, we’ll bend over backward to make sure you can enjoy our wines as part of our wine club family.
    As part of processing your order we engage a carrier such as UPS or FedEx to deliver it to you. When your package is picked up the carrier allocates it a “tracking number” to identify and trace your shipment as it moves through their system to your destination. When we know your “tracking number” we send an e-mail notification to you. By clicking on the “tracking number” in the email it will take you to the carrier’s web site and automatically tell you where your package is currently and when they estimate you can expect delivery. Carriers generally are unable to specify an exact delivery time but typically deliveries occur during normal business hours.
    If you move, simply notify us of your new address by contacting us via phone, fax, mail or email prior to your move. Contacting us ahead of time will prevent missed shipments or shipping charges incurred due to misdirected wines. If you are logged into our web site as a club member you may also update your record online by simply clicking on the small "Person" icon at the top of any page then clicking on "Account".
    We will only sell and deliver alcoholic beverages within the United States to persons who are at least 21 years old. IN PLACING YOUR ORDER YOU REPRESENT TO US THAT YOU ARE AT LEAST 21 YEARS OLD AND THAT THE PERSON TO WHOM YOU ARE DIRECTING DELIVERY IS AT LEAST 21 YEARS OLD. The buyer is solely responsible for shipment of their own alcoholic beverage products. By placing an order, you authorize us to act on your behalf to engage a common carrier such as FedEx, UPS or Golden State to deliver your order to you. When your wine is delivered the person receiving delivery should be able to show identification proving they are at least 21 years old.

    ALL SALES ARE FINAL AND ARE NOT SUBJECT TO FURTHER NEGOTIATION OR ARBITRARY CANCELLATION.
    The purchaser is responsible for any tax due. For shipments within the State of California and certain other states, we automatically collect and pay the sales taxes due. Any failure on our part relating to a federal or state tax issue however, cannot be used for the purpose of avoiding any tax or related penalties that may be imposed under any applicable state tax code or Internal Revenue Code.


    Wine Club Questions

    Yes – you may choose a standard six-bottle delivery plan and a default color selection, for example, 6 bottles per quarter, all red.

    Then select “Call Me” and we will call every quarter to tell you what wines are in this quarters regular shipment and give you the option to change the selection to your own choosing.

    If you don’t respond to our calls and emails we will then simply ship this quarter’s surprise six wines of your original choice automatically. Alternatively, you can request that all your shipments be a particular wine or wine style, for example "only Pinot Noir" or "only Bordeaux reds", etc.

    Remember you can change your selection any time simply by sending us an email or via phone at 707-433-1500 between 9:00am and 5:00pm PST.
    Our Wine Club team will make sure we have just the right wines for your requirements. You can choose the quantity of wine you desire, the variety of wines you like and the frequency of delivery. We manage all these different options so you get perfect wines for your palate and as your needs change you can modify your options. To view more details on your options, visit Wine Club Options.
    We will only ship you our Legacy Wines, no substitutes, no unknown or second brands, etc. If we choose to include one of our Icon Wines in your shipment we will reduce its price so you will not pay any more than you expected. What you will receive is based off of which wine club you are part of. For more information on your options, visit Wine Club Options.
    The recipes refer to the "Surprise Me" wines selected for each shipment. Recipes are emailed about two weeks after each shipment and are posted on our Recipe section in the Members Club section of the web site where your can look up any of our recipes that pair with any of our wines.
    There is no fee to join Williamson Wines Club. Your credit card will only be charged for wine at the time of shipping. We cannot invoice for shipments and we can only accept personal checks which will be cleared in advance of shipment. For more information on pricing and your wine club options, visit Wine Club Options.
    Yes - Club Members automatically receive their same Club discount on wines ordered at our Tasting Room or from the Shop on this website in addition to their regular shipment.
    If you have been a 3 bottles per quarter club member for over one year, as a reward for your loyalty, we will provide the two case discount of 20% on any case of wine purchased at any one time.
    An annual schedule of events is provided under Events on this web site. We also email our Wine Club Members with each shipment and in advance of each upcoming event.
    We make multiple attempts to contact you via email and phone. If we cannot contact you after 30 days your wine and cheese are returned to inventory. If you finally contact us you will be given a credit for the original wine against current vintages. With cheese however we purchased it for you and it has a very limited shelf life so we have to dispose of it and no credit is available.
    If you want to leave us, it's OK - but we will miss you! Please see Suspending or Cancelling Wine Club Membership for more information.

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