We collect information needed to manage your account, send your wine and communicate with you, including:

• Your name.
• Delivery and billing addresses.
• Phone numbers and email addresses.
• Limited credit card information, described below.
• Date of birth for age verification and alcohol delivery.
• Account details, billing records and order history.

Website chat, text-message interactions and cookies also involve information described in the sections below.

We do not require your Social Security number, a credit application or credit score, employment details or bank account information. If someone claiming to represent Williamson asks for these details, please report it to us.

We use your information to manage your account and orders, process payments, arrange wine shipments, answer your questions and communicate with you.

We do not sell your personal information. We do not share your mobile phone number or other personal information with third parties or affiliates for marketing or promotional purposes.

Limited disclosures include:

• Payment information sent to our payment processor to complete a transaction.
• Chat information shared with our website chat provider to provide customer service.
• Information required to complete a corporate reorganization that changes the structure of our business.
• Information we are legally required to disclose, including in response to a court order, law enforcement request or other legal process.
• Information disclosed with your consent for a specific purpose.

We comply with the Payment Card Industry Data Security Standard (PCI DSS) when handling major branded credit cards.

Card information entered through our online shopping cart is encrypted and sent to our payment processor. Card payments in our tasting room are also processed electronically using encryption, and our staff checks the card’s security code.

Only the following card information is visible to us in our systems:

• Cardholder name.
• The last four digits of the card number.
• Expiration date.
• Billing ZIP code.

If you provide card details on a written order form, full-time employees enter the information into GrapeGears from a secure Williamson office.

After entry, the written payment information is redacted to make it illegible. The redacted forms are kept in a secure cabinet and shredded after approximately one year.

Customers are added to our internal email marketing list. You can unsubscribe at any time.

• Marketing emails: use the unsubscribe link at the bottom of an email, or contact us and ask to stop email marketing.
• Text messages: reply STOP to a message, or contact us and ask to stop texts.
• Phone calls: ask us during a call, or contact us and ask to stop calls.

We may still need to provide information about your wine delivery, account, purchases or assistance you request. We will respect your text and call opt-out requests and use a permitted contact method for necessary updates.

When you subscribe to our text-message program, complete an associated online form or interact with links in our messages, we collect your device ID, IP address and information you provide in your responses.

We do not purchase or use names and mobile phone numbers collected from third parties. We do not sell or share your mobile number or other personal information with third parties or affiliates for marketing or promotional purposes.

Website Chat

When you use website chat, we collect your name and any personal information you provide in the conversation. We use it to answer your questions and provide customer service.

We share that chat information only with our website chat provider to operate the service.

Website Cookies

Our website uses cookies: small pieces of text sent to your browser when you visit. They help the site recognize you and your preferences, making it easier to use and navigate.

Our website is part of GrapeGears, the system we use to manage customer and product information, account details, billing and order history. It runs through your browser without requiring you to install an application.

Our customer records are held on network servers in secure commercial data centers rather than stored on office computers. Our primary and backup servers are located in separate data centers thousands of miles apart.

We use physical, electronic and procedural safeguards, including firewalls, intrusion detection and prevention, encryption and controls that limit access to authorized users.

Our website uses HTTPS with Transport Layer Security (TLS) to encrypt information exchanged between your browser and our web servers. Primary and backup transmissions are encrypted.

Employee access is limited to the information needed for their responsibilities. Physical access to our buildings and files is also controlled.

If you suspect a privacy or security issue involving your account, contact Jenny using the email button below.

Our website and services are intended for people 21 or older. We do not knowingly collect personal information from anyone under 21.

If we learn that we have collected or received information from someone under 21, we will delete it. If you believe this has happened, contact Jenny or email info@williamsonwines.com .

Our services are intended for the U.S. market. If you access them from outside the United States, information you provide may be transferred to, processed, stored and used in the United States and other jurisdictions.

You can review or update your account details through your Williamson account. Contact Jenny if you need help, want to ask about information we hold about you or have a privacy request.

This policy applies to information collected through our website and services, including our text-message program and website chat.

We may revise this policy by posting an updated version on our website. Revisions take effect when posted.