PRIVACY

We Respect The Privacy of Your Data

Information you provide to us will not be sold or shared with other companies.

This policy describes the ways we collect, store, use and protect your personal information. You accept this policy when you become our customer and use our services. We may amend this policy by posting a revised version on our website, effective at the time posted.

This web site is a component of our GrapeGears software which also manages all of our customer and product data, including your account details, billing and order history.

GrapeGears and its data is secured via encryption and does not use or download any applications to any computer, yours or ours, regardless of location, internet service provider or computer device being used.

We collect only sufficient personal data to send your shipments of wine and to communicate with you about those shipments, including:

name(s)
address(es)
phone number(s)
email address(es)
partial credit card information
date of birth (required by carriers for alcohol deliveries)

You will be added to our internal email marketing list from which you will be invited to "unsubscribe".

We do not require personal details such as Social Security Number, credit application, credit score, employment or any banking information. If anyone represents they are connected with us and requests any such information, please report it to us immediately.

We comply with the Payment Card Industry Data Security Standards in handling major branded credit cards.

When you pay us via credit card in the shopping cart of this site, the information is immediately encrypted by and transmitted to the credit card processing company authorized by your credit card provider.

When you pay us via credit card in person at the Tasting Room we "swipe" your card electronically encrypting in exactly the same manner. To safeguard your identity we also physically check the security code of your card.

Only the following credit card information is visible to us in our systems:

credit card holder name
credit card number - last four digits only.
credit card expiration date
credit card billing zip code

If you happen to write your credit card details on an order form that information is entered into our GrapeGears system by full-time employees working in a secured office owned by Williamson Wines.

Once entered into our GrapeGears system the written form information is redacted to make it illegible. The forms are filed in a secure cabinet and, after approximately one year, all the forms are shredded.

When you subscribe to our text messages or interact with hyperlinks in our text messages we collect your device ID, IP address as well as any other information that you give us in your response.

Under no circumstances will we sell or share your mobile phone number or other personal information with third-parties or affiliates for marketing or promotional purposes.

We will not purchase or use your name and mobile telephone number collected from third parties.

This Privacy Policy applies to our collection of personal information from you or about you when you provide personal information to us including any online forms associated with our text messaging program, when you subscribe to or interact with our text messaging program or click on hyperlinks in text messages provided through our text messaging program.

You have the following choices to opt-out of receiving text messages or calls at any time, either:

Text “STOP” in response to any text message you receive from us.
Contact us specifying you want to opt-out of text messages.
For phone calls, requesting opt-out during any call you receive from us or by contacting us and specifying you want to opt-out of calls.
For Marketing Communications - customers may opt-out of receiving marketing emails and newsletters at any time by by contacting us and specifying you want to opt-out of email marketing or by using the "unsubscribe" link located at the bottom of our emails.

Please note that we will continue to send you notifications necessary to the delivery of wine, your account, purchases, or any assistance you request.

When you use the website chat functionality, we will collect your name and any personal information you disclose in the chat. We will use this information to provide customer service and respond to your inquiries.

We only share this information with our website chat provider to facilitate the use of the webchat technical functionality to provide you with that customer service venue.

We do not store your private personal information on any of our office computers. Our systems and data reside on network servers, located in commercial, secure data centers.

We protect access to our network servers by maintaining physical, electronic and procedural safeguards and we use computer safeguards such as firewalls, data encryption and token passing technology employed by major banks worldwide.

Our third-party primary server farm is located in a secure, hardened data center and our mirrored (redundant) server farm is located in a similar secure data center thousands of miles apart. The servers are secure and all transmissions, both primary and backup are encrypted.

Your data is locked behind firewalls, network-based intrusion detection and prevention systems such as Secure Socket Layer (SSL) encrypted security and network analysis devices, all to ensure your account information is only accessible by you.

We enforce electronic and physical access controls to our buildings and files and we authorize discrete access to information only for those employees who require it to fulfill their job responsibilities.

If you suspect any breach of your privacy has occurred in dealing with our organization please report it to us directly using the email link at the bottom of this page.

Our computer systems that store and manage your data use Hypertext Transfer Protocol (HTTP) within a connection encrypted by Transport Layer Security protocol for secure communication over our computer networks and the Internet.

This HTTPS provides authentication of our website and its web servers to authorized browser users. Additionally, it provides bidirectional encryption of our communications, protecting against eavesdropping and tampering with the contents of our communications.

This provides you reasonable assurance that you are communicating with our website as intended as well as ensuring that the contents of any communications between your PC and our web site site cannot be read or forged by any third party.

Like most websites, ours uses "cookies".

A cookie is a small piece of text sent to your browser by our website as you visit. It helps our site recognize you and your preferences which can make the site more useful to you and make it easier to visit and navigate.

You have the following choices to opt-out of receiving text messages, emails or calls at any time, either:

Text “STOP” in response to any text message you receive from us.
Contact us specifying you want to opt-out of text messages.
For calls, requesting opt-out during any call you receive from us or by contacting us and specifying you want to opt-out of calls.
For Marketing Communications - customers may opt-out of receiving marketing emails and newsletters at any time by by contacting us and specifying you want to opt-out of email marketing or by using the "unsubscribe" link located at the bottom of our emails.

Please note that we will continue to send you notifications necessary to the delivery of wine, your account, purchases, or any assistance you request.

The system is not intended for individuals under the age of twenty-one (21) years and we do not knowingly collection personal information of persons under the age of twenty-one (21) years.

If we learn that we have collected or received personal information from a person under the age of twenty-one (21) years, we will delete that information.

If you believe we might have information from or about a person under the age of twenty-one (21) years, please contact us via the email link below or at info@williamsonwines.com.

All information retained in the system is only intended for the U.S. market. If you are accessing our system from outside of the U.S., please be aware that information collected may be transferred to, processed, stored, and used in the U.S. and other jurisdictions.

Under no circumstances will we sell or share your mobile phone number or other personal information with third-parties or affiliates for marketing or promotional purposes.

We may share data to the limited extent required under any of the following circumstances:

In the event of a corporate reorganization that alters the structure of our business, to complete the transaction.
Where we are legally required to do so, such as in response to a court order, law enforcement or legal process to comply with the requirements of applicable law.
With your consent for a specific purpose.

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