PRIVACY

We Respect The Privacy of Your Data

Information you provide to us will not be sold or shared with other companies.

This policy describes the ways we collect, store, use and protect your personal information. You accept this policy when you become our customer and use our services. We may amend this policy by posting a revised version on our website, effective at the time posted.

This web site is a component of our GrapeGears software which also manages all of our customer and product data, including your account details, billing and order history.

GrapeGears and its data is secured via encryption and does not use or download any applications to your computer, or any of our computers, regardless of location, internet service provider or computer device being used.

We collect only sufficient personal data to send your shipments of wine and to communicate with you about those shipments. The personal data we collect is as follows:

name(s)
address(es)
phone number(s)
email address(es)
partial credit card information
date of birth (required by carriers for alcohol deliveries)

We do not require personal details such as Social Security Number, credit application, credit score, employment or any banking information. If anyone represents they are connected with us and requests any such information, please report it to us immediately.

We comply with the Payment Card Industry Data Security Standards in handling major branded credit cards.

When you pay us via credit card in the shopping cart of this site, the information is immediately encrypted by and transmitted to the credit card processing company authorized by your credit card provider.

When you pay us via credit card in person at the Tasting Room we "swipe" your card electronically encrypting in exactly the same manner. To safeguard your identity we also physically check the security code of your card.

Only the following credit card information is visible to us in our systems:

credit card holder name
credit card number - last four digits only.
credit card expiration date
credit card billing zip code

If you happen to write your credit card details on an order form that information is entered into our GrapeGears system by full-time employees working in a secured office owned by Williamson Wines.

Once entered into our GrapeGears system the written form information is redacted to make it illegible. The forms are filed in a secure cabinet and, after approximately one year, all the forms are shredded.

We do not store your private personal information on any of our office computers. Our systems and data reside on network servers, located in commercial, secure data centers.

We protect access to our network servers by maintaining physical, electronic and procedural safeguards and we use computer safeguards such as firewalls, data encryption and token passing technology employed by major banks worldwide.

Our third-party primary server farm is located in a secure, hardened data center and our mirrored (redundant) server farm is located in a similar secure data center thousands of miles apart. The servers are secure and all transmissions, both primary and backup are encrypted.

Your data is locked behind firewalls, network-based intrusion detection and prevention systems such as Secure Socket Layer (SSL) encrypted security and network analysis devices, all to ensure your account information is only accessible by you.

We enforce electronic and physical access controls to our buildings and files and we authorize discrete access to information only for those employees who require it to fulfill their job responsibilities.

If you suspect any breach of your privacy has occurred in dealing with our organization please report it to us directly using the email link at the bottom of this page.

Our computer systems that store and manage your data use Hypertext Transfer Protocol (HTTP) within a connection encrypted by Transport Layer Security protocol for secure communication over our computer networks and the Internet.

This HTTPS provides authentication of our website and its web servers to authorized browser users. Additionally, it provides bidirectional encryption of our communications, protecting against eavesdropping and tampering with the contents of our communications.

This provides you reasonable assurance that you are communicating with our website as intended as well as ensuring that the contents of any communications between your PC and our web site site cannot be read or forged by any third party.

Like most websites, ours uses "cookies".

A cookie is a small piece of text sent to your browser by our website as you visit. It helps our site recognize you and your preferences which can make the site more useful to you and make it easier to visit and navigate.

EMAIL US