Club Member Questions

Treating each other fairly is just civilized practice.

When we buy or sell a product or service we have the expectation that trading is fair, both for our customers and our business.

Our policies, based upon accepted codes of practice, help our business operate fairly and competitively, and make sure our customers are properly informed and protected.

Your membership has value. Receiving outstanding customer service requires that we each have reasonable expectations and that our communication is open and friendly.

If we can do anything to make your membership experience better, just email and ask us.

Yes! Call (707) 433-1500 with the lucky recipient’s information. They will receive regular wine shipments and all the same benefits you do from your membership. Their club shipments are automatically billed to your card and continue until you cancel the gift membership.
For personal assistance about your membership information, please call (707) 433-1500 or login to your account at here to view your information at any time.
Wine shipments require an adult signature and UPS and FedEx are not supposed to leave packages containing wine at your door.

After three delivery attempts the wine is returned to the winery which is inconvenient and costly.

Rather than you waiting at home we can redirect it to your office or a local UPS store where there is always someone to sign for it.

They will keep your wine safe in an air-conditioned environment. We confirm delivery via email so you can pick it up whenever convenient so click here to click here to email us.
In order to redirect you shipment en route just call our customer service on 707-433-1500 with details of the alternative address. A redirect will only be effective up to 48 hours prior to the original scheduled delivery.
You can login to your account at here to view and update your information at any time. For personal assistance about your membership information, please call (707) 433-1500.
You sure can – whatever is better for you just call (707) 433-1500 or click here to email us . For more information on your options click here to email us.
Yes! You will receive an email with the pre-selected wines for your next shipment from jenny@williamsonwines.com at least two weeks before the shipment is processed.

If you would like to add or make substitutions to the shipment, please call us at (707) 433-1500 or reply to our email.

Please add jenny@williamsonwines.com to your email ‘safe senders’ list to make sure you receive our communications.
There is no fee to join Williamson Wines Club. Your credit card will only be charged for wine at the time of shipping.

For more information on pricing and your wine club options, visit Wine Club Options.
Upon sign-up, your membership commitment will be for one year and will auto-renew seasonally thereafter. After one year, members may cancel in writing prior to billing of the next release.
If you have been a wine club member for over one year and purchase extra cases at any one time we will provide the appropriate higher level discount over your normal club level.
We make multiple attempts to contact you via email and phone.

If we cannot contact you after 30 days your order cancelled.

A credit is placed on your account which you may apply to wine purchases anytime within the next twelve months.

A Wine Club Cancellation Fee of $50.00 is applied to cover the cost of storage and returning your wine to inventory.

With cheese however we purchased it for you and it has a very limited shelf life so we have to dispose of it and no credit is available.
If you need to put your membership on hold we can suspend it until some future date and your membership tenure will be uninterrupted.

If you we want to leave us, it's OK - but we will miss you!

Please see Suspending or Cancelling Wine Club Membership for more information.