FAQ CUSTOMER SERVICE
Club Member Questions
Treating each other fairly is just civilized practice.
When we buy or sell a product or service we have the expectation that trading is fair, both for our customers and our business.
Our policies, based upon accepted codes of practice, help our business operate fairly and competitively, and make sure our customers are properly informed and protected.
Your membership has value. Receiving outstanding customer service requires that we each have reasonable expectations and that our communication is open and friendly.
If we can do anything to make your membership experience better, just email and ask us.
After three delivery attempts the wine is returned to the winery which is inconvenient and costly.
Rather than you waiting at home we can redirect it to your office or a local UPS store where there is always someone to sign for it.
They will keep your wine safe in an air-conditioned environment. We confirm delivery via email so you can pick it up whenever convenient so click here to click here to email us.
If you would like to add or make substitutions to the shipment, please call us at (707) 433-1500 or reply to our email.
Please add firstname.lastname@example.org to your email ‘safe senders’ list to make sure you receive our communications.
For more information on pricing and your wine club options, visit Wine Club Options.
If we cannot contact you after 30 days your order cancelled.
A credit is placed on your account which you may apply to wine purchases anytime within the next twelve months.
A Wine Club Cancellation Fee of $50.00 is applied to cover the cost of storage and returning your wine to inventory.
With cheese however we purchased it for you and it has a very limited shelf life so we have to dispose of it and no credit is available.
If you we want to leave us, it's OK - but we will miss you!
Please see Suspending or Cancelling Wine Club Membership for more information.