WINE CLUB FAQ

WILLIAMSON WINE CLUB

Wine Club Membership Guide

Treating each other fairly is just civilized practice.

Everything you need to choose your wines, manage your membership, enjoy your benefits and make the most of the Williamson table.

Membership Made Personal

Williamson membership is designed around the wines you enjoy, not a box chosen months ago by someone else. Before each release, we send you our proposed selections and a broad list of alternatives. Keep our choices, select your own wines or ask us to help.

Every bottle comes with something more: recipes, cheese and spice pairings, invitations to our table and personal service from people who know the wines.

We believe good relationships depend on clear expectations, fair treatment and friendly conversation. This guide explains how membership works, including the practical details that make life easier for everyone.

Membership at a Glance

  • Choose your own wines
  • Four regular releases each year
  • 3, 6 or 12 bottles per shipment
  • Member pricing on additional orders
  • 12-month minimum membership
  • 12-bottle first-year purchase commitment
  • Pickup or home delivery
  • $35 ground shipping for up to 12 bottles
  • Extreme-climate shipping arrangements
  • Recipes, cheeses and spice pairings
  • Member events and tastings
  • Personal membership assistance

FIND YOUR ANSWER

Explore Your Membership

YOUR MEMBERSHIP

Can I give a Wine Club membership as a gift?

Absolutely. A Williamson Wine Club membership makes a rather fine gift, particularly for someone who enjoys good wine and the food that goes with it.

Call 707-433-1500 with the recipient's details and we'll arrange their membership. They enjoy the regular shipments and membership benefits while the wine allocations are billed automatically to your card.

Gift memberships carry the same 12-month minimum commitment and first-year purchase requirements. Billing continues until the gift membership is cancelled under the applicable terms.

What club did I sign up for?

Sign in to your Williamson account to review your membership details and wine selections.

Prefer a conversation? Call 707-433-1500 and we'll explain your membership, benefits and upcoming allocations.

How do I change my account information?

Visit your online account to review and update your contact details, delivery address and account information.

Please keep your payment and delivery details current so your wines arrive without interruption. For assistance, call 707-433-1500.

May I change my membership level?

Yes. Your wine needs may change, and your membership can be reviewed accordingly.

Whether you prefer more bottles, fewer bottles or different wine styles, our Membership Team can explain the available levels and arrangements. Please contact us before your next release is processed.

CHOOSING YOUR WINES

Can I choose my own wines or make substitutions?

Yes. Your wines should suit your taste.

Before each quarterly release, we normally email our proposed selections and available alternatives at least two weeks before processing.

Keep our choices, substitute familiar favorites, explore new varieties or add extra bottles. Simply reply to the release email or call us.

Please add jenny@williamsonwines.com to your email contacts so our release notices reach you.

What if I don't know which wines to choose?

Choose Surprise Me and tell us whether you prefer reds, whites or a mixture. We'll assemble a selection and help refine future releases as we learn what you enjoy.

Some members like choosing every bottle. Others prefer to leave the adventure to us. Both approaches work beautifully.

Ask for personal assistance .

Can I request a particular wine or style?

Certainly. Tell us if you enjoy Cabernet, Bordeaux blends, Rhône varieties, Pinot Noir, sparkling wines or a particular style of white.

We can include a favorite whenever it is available. Our wines are grown in Northern California, with many styles inspired by the great European wine traditions.

What wines will I receive?

Your allocation reflects your membership level and wine preferences. Regular Club shipments contain Williamson Icon wines, not unknown labels or secondary brands.

If we include a higher-priced Reserve wine in a regular allocation, we adjust its price so the shipment does not cost more than expected.

What if I buy an extra case of wine?

We rather like members who discover they need more wine.

Active members receive applicable Club pricing on additional purchases. If you've been a member for more than one year and buy extra cases in a single order, you may qualify for a higher-volume discount.

Contact our team before ordering and we'll explain the appropriate pricing.

ICON, RESERVE AND LIBRARY WINES

What are Williamson Icon wines?

Icon wines form the heart of Williamson membership. They are small-production, vineyard-driven wines from our Northern California vineyards, offered with the benefits of Club pricing.

These are the wines normally included in regular Wine Club shipments.

What makes a Reserve wine different?

Reserve wines are produced in limited quantities when the vineyard and vintage offer the opportunity to create something exceptional.

They are made for the table today and, when patience permits, further time in the cellar.

Reserve wines are not normally included in regular Club shipments. Members may choose Reserve Club membership or add a Reserve wine to regular shipments through the Cellar Club.

Explore Reserve Wines .

What are Library wines?

Library wines are selected vintages held in our temperature-controlled cellar while they develop with age.

They are not included in regular Club allocations, although applicable member pricing benefits still apply.

COST, COMMITMENT AND SHIPPING

How much does Wine Club membership cost?

There is no separate fee to join.

Members receive applicable Club pricing on their wines. Your card is charged when each allocation is processed, together with applicable taxes and shipping.

The amount depends on your membership level, bottle quantities and wine selections.

Compare Wine Club options .

What is my first-year membership commitment?

Williamson Wine Club membership has a 12-month minimum term and a first-year commitment to purchase 12 bottles of wine.

The bottle commitment can be satisfied through regular Club allocations and qualifying additional purchases.

The membership agreement provides for a $100 early cancellation fee if a member cancels during the first year before purchasing the required 12 bottles.

Completing the bottle commitment satisfies the first-year purchase requirement; the membership term and cancellation provisions remain governed by the agreement.

After the initial 12 months, membership continues automatically with quarterly releases until cancelled in writing before billing for the next release.

Does member pricing apply to additional orders?

Yes. Active members receive their applicable Club pricing on additional wine purchases through our website or at the winery.

Qualifying larger orders may receive a higher quantity discount.

During a standard membership skip, Club discounts are suspended until regular membership resumes.

Shop Williamson Wines .

How much does shipping cost?

Active Wine Club members pay a flat $35 ground-shipping fee for a partial or complete case of up to 12 bottles delivered to an eligible address in the contiguous United States.

The benefit applies to regular allocations and qualifying additional orders. Reduced member shipping rates are suspended during a standard membership skip.

What if summer temperatures make shipping difficult?

Good wine deserves a comfortable journey. Summer heat in some parts of the country makes ordinary wine shipping impractical.

For qualifying members, we offer combined shipments that avoid the hottest periods, generally in April and November.

Your wines, recipes and accompanying release information remain part of your membership experience.

Contact our Membership Team to confirm the appropriate schedule for your address.

PICKUP, DELIVERY AND COLLECTION

Can I change between shipping and pickup?

Of course. If you'd rather collect your wines in Healdsburg or switch to home delivery, contact us before your next allocation is processed.

Call 707-433-1500 or email Membership Services .

May I collect my wines at a Pickup Party?

Yes. Pickup Parties are held Wednesday through Sunday during our February, May, October and December release months.

Active members are invited to enjoy a complimentary seated lunch paired with the wines and recipes of the quarter. Reservations are required.

Members may bring one complimentary partner and up to four additional guests at $35 per person.

Review Upcoming Pickup Parties .

Please collect your wines within the stated pickup period. Limited selections may require substitution if collection is substantially delayed.

Why won't the delivery driver leave my wine?

Wine deliveries require the signature of an adult aged 21 or older. UPS and FedEx cannot simply leave wine unattended at your door.

After unsuccessful delivery attempts, your wine may be returned to the winery, creating unnecessary delays and expense.

We can help arrange delivery to an eligible business address or approved carrier pickup location where an adult can sign. Carrier availability and holding periods vary.

How can I redirect a shipment already on its way?

Call 707-433-1500 with your shipment details and the alternative delivery address.

Please contact us at least 48 hours before the scheduled delivery. Redirection depends on the carrier's ability to make the change and cannot always be guaranteed.

Because members receive vastly reduced shipping rates Redirection after shipping date may be subject to additional shipping carrier fees.

What if I fail to collect my wine or cheese?

We make several attempts to contact members whose allocations remain uncollected.

Uncollected Wine

If collection cannot be arranged within 30 days, your uncollected order may be cancelled and the wine returned to inventory.

A credit is placed on your account for use toward wine purchases during the following 12 months.

A $50 Wine Club cancellation fee applies to cover storage and returning the wine to inventory.

Uncollected Cheese

Cheese is purchased specifically for your order and has a limited refrigerated shelf life. Uncollected cheese may have to be disposed of after the applicable holding period. No credit is available for abandoned cheese.

Please contact us promptly if you cannot collect your allocation. We'd much rather find a practical solution.

SHIPMENT SKIPS AND SUSPENSIONS

May a new member skip their next shipment?

Yes. Members who joined within the preceding two months may request a one-time New Member Courtesy Skip of their next scheduled shipment.

That allocation is not billed or delivered, and all membership privileges remain active. Regular shipments resume with the following release.

The courtesy skip is available once per membership and must be arranged before the allocation is processed.

May I temporarily suspend my membership?

Certainly, once you've met the qualifying shipment requirements.

We understand that cellars fill, people travel and life occasionally rearranges the furniture.

A standard membership skip is available after completing either:

  • Four regular Club shipments, or
  • Two extreme-climate combined shipments.

A standard skip may last up to 12 months, measured from the first scheduled shipment skipped.

We agree on a restart release when arranging the skip. The qualifying shipment requirement begins again after each standard skip.

Qualifying advance wine purchases may help satisfy the requirement. Our Membership Team can explain the options.

What happens to my benefits while on skip?

Your original enrollment date and membership history are preserved.

During a standard membership skip, these benefits are suspended:

  • Wine Club discounts
  • Member-event attendance privileges
  • Reduced member shipping rates
  • Complimentary member tastings

Benefits return when regular shipments and billing resume.

The one-time New Member Courtesy Skip is different: all membership benefits remain active during that skipped shipment.

How does my membership restart after a skip?

When arranging a standard skip, we agree on the quarterly release when your membership will resume.

Before that release, we'll confirm your delivery address, payment details and wine selections.

Regular shipments, billing and membership benefits then resume. A New Member Courtesy Skip resumes automatically with the following release.

FOOD, RECIPES AND MEMBER EVENTS

How do I find recipes and wine pairings?

Our culinary team develops recipes, spice ideas and cheese pairings for each quarterly wine release.

Before each shipment, we email members a link to the current release information. You can also explore our recipe collection whenever you're wondering what to cook, or what to open.

Explore Williamson Recipes .

How will I hear about member events?

We announce upcoming events by email and publish them on our Events page.

Events may include Pickup Parties, Friday lunches, Happy Hour, special dinners, wine-and-food experiences and Williamson travel.

View Upcoming Events .

May members bring guests to events?

Guest policies vary by event. Some experiences are reserved for members, while others allow accompanied guests for an additional charge.

Pickup Parties allow one complimentary partner and up to four additional paid guests per member.

The individual event description explains its applicable guest policy. Event privileges are suspended during a standard membership skip.

What is the Satisfaction or Replace policy?

If you experience a problem with one of our wines, please tell us. We'll include a complimentary replacement in your next Club shipment.

Wine should bring pleasure to the table. If something is wrong, we want the opportunity to make it right.

CHANGING OR CANCELLING MEMBERSHIP

Thinking of cancelling? Three options to consider.

Sometimes life changes, and so does the amount of wine we need. Before cancelling, consider which arrangement best suits your circumstances.

1. I don't need wine for a while — SUSPEND

Perhaps you're travelling, your cellar is full or you're taking a break. Eligible members may suspend shipments for up to 12 months while preserving their membership history.

Standard membership benefits are suspended during the break.


2. I have too much wine — SILVER CLUB

Perhaps your cellar is getting crowded or you'd prefer fewer bottles arriving throughout the year.

Our Silver Club offers an alternative for members who wish to continue their Williamson relationship with a reduced wine commitment.


3. I no longer need wine — CANCEL

If you've decided to stop drinking wine or simply wish to end your membership, we understand.

Please submit your cancellation request by email. Your membership term, first-year purchase requirement and applicable cancellation provisions continue to apply.

Whatever your circumstances, we're happy to help find the arrangement that makes sense.

How do I cancel my Wine Club membership?

Cancellation requests must be submitted in writing by email so we have a record of the request from the member responsible for the account.

Membership carries a 12-month minimum term and a first-year commitment to purchase 12 bottles.

The membership agreement provides for a $100 early cancellation fee if a member cancels during the first year before satisfying the 12-bottle requirement.

After the initial 12-month term, members may cancel in writing before billing for the next quarterly release.

If you've completed the 12-bottle purchase requirement, the purchase-related early cancellation fee does not apply; other membership terms remain applicable.

Email Membership Services .

May I rejoin after cancelling?

You're welcome to request membership again, subject to availability and the Club terms in effect at that time.

Because our wine production is limited, we cannot guarantee that every former membership level will remain available.

Contact our Membership Team and we'll explain the current options.

PERSONAL SERVICE

Still Have a Question?

Sometimes a short conversation is considerably more useful than a long policy.

Talk to someone who knows the wines, the Club and how to make membership work for you.

TEXT · CALL · 707-433-1500

Good wine, good food and good company. The rest should be easy.