FAQ SHIPPING
WILLIAMSON WINE CLUB
Wine Club Shipping
From our cellar to your table, with care.
Good wine deserves a comfortable journey. We take particular care with every shipment, because the important part begins when you open the bottle.
Williamson Wine Club members enjoy $35 ground shipping for each partial or full case of 3–12 bottles within the contiguous United States, wherever delivery is permitted.
The same rate applies to regular Wine Club shipments and additional wine orders.
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FROM OUR CELLAR TO YOUR TABLE
Shipping Questions
Wine is made to be opened, shared and enjoyed. We work with our shipping partners to deliver it with care, and our Wine Club members have the reassurance of our Satisfaction or Replace promise.
Here are the useful details, from shipping schedules and summer heat to tracking your wines and collecting them in Healdsburg.
How does $35 club shipping work?
Wine Club members pay $35 for each partial or full case of 3–12 bottles shipped by ground within the contiguous United States where delivery is permitted.
The same rate applies to regular club shipments and additional wine orders. The charge is per case, not per bottle.
It's a good opportunity to choose a few extra wines for the table. Our kitchen has plenty of recipes to help you decide what to cook with them.
What if there is a problem with my wine?
Every bottle should be a pleasure. If you're a Wine Club member and something isn't right, simply tell us.
Under our Satisfaction or Replace policy, we will include a free replacement in your next club shipment.
No elaborate ceremony. We want you to enjoy the wines you receive.
When are Wine Club shipments?
Our regular Wine Club shipments are scheduled for February, May, October and December.
Members living in areas with extreme summer heat or winter cold may choose our Extreme Climate schedule, with two combined shipments in April and November instead of four separate deliveries.
We can also arrange a personal schedule for members with seasonal homes. Tell us where you'll be and when. We would rather adjust a shipment than have your wine waiting on a hot doorstep.
During unusually severe weather, we may delay shipments to protect the wines.
How is wine protected from heat and cold?
Heat is splendid for ripening grapes. It is rather less welcome once the wine is in a bottle.
We plan shipping dates, packaging and delivery methods around the weather. Our options include insulated packaging, cool packs, overnight air delivery and temperature-controlled transport.
For California, Arizona and Nevada, our described summer service uses ice packs and next-day courier delivery. Other destinations may be served by temperature-controlled trucks and regional distribution centers.
Cross-country shipments may travel through our gateway warehouses in Houston, Jacksonville, Chicago or New York before transfer to UPS or FedEx for final delivery.
Temperature control protects the designated portion of the journey. Final delivery is made in a normal carrier vehicle.
Our $35 Wine Club rate applies to eligible ground shipping. Other delivery methods may have different charges.
Contact our concierge team if you're concerned about the weather at your destination. We'll help determine the appropriate arrangements.
How do I track my shipment?
We email your tracking number when your wines leave our warehouse. Follow the link to the carrier's website for updates and an estimated delivery date.
On temperature-controlled cross-country routes, tracking may show little activity during the first five to seven days. Updates resume when the local carrier scans your shipment for final delivery.
Carriers generally cannot promise an exact arrival time. If the tracking information is unclear, contact us. We'll help you follow your wines.
What if I cannot be home to sign?
Wine deliveries require the signature of an adult 21 years of age or older. The person accepting delivery should be prepared to show identification.
If home delivery is inconvenient, a participating UPS Store may be an alternative where permitted.
Contact the store before ordering. Confirm that it accepts wine shipments, ask about storage and holding charges, and arrange to use its approved delivery address.
Once the arrangements are confirmed, provide us with the delivery address.
Do you ship to my state?
Williamson is licensed to ship wine to virtually every U.S. state, subject to the regulations governing each destination.
Contact our concierge team to confirm delivery availability for your address.
Our wines are sold directly through Williamson, our website, tasting experiences and Wine Club. They are not distributed through wine shops or restaurants.
It's a more personal way of making and sharing wine, and it allows us to maintain a direct relationship with the people who enjoy it.
How is my wine packed?
Your wines travel in sturdy, shock-absorbing wine shippers designed to protect the bottles during transport.
The aim is straightforward: protect the wine while reducing unnecessary packaging waste.
Can I collect my wine instead?
Certainly. You may arrange to collect your quarterly allocation at a Williamson tasting location.
Better still, join one of our Wine Club Pickup Parties. Your wines are accompanied by a hosted lunch, thoughtful food pairings and the pleasure of spending time with fellow members.
It's a rather fine way to turn collecting wine into an afternoon worth remembering.
Review the current schedule and reservation arrangements before making your visit.
What if I move or change address?
Please update your account or contact Jenny before your move.
Include your new address, the date it takes effect, your email address and mobile number.
Advance notice helps prevent missed deliveries and unnecessary charges. If you divide your year between different homes, we can help plan shipments around your travels.
What are the purchase and tax terms?
By placing a wine order, you confirm that you and the intended recipient are at least 21 years of age.
Wine purchases and deliveries are subject to applicable state laws, shipping restrictions and taxes. Williamson arranges delivery through authorized carriers.
Wine sales are final under our stated purchase terms. Wine Club members continue to enjoy our Satisfaction or Replace policy.
We collect applicable sales taxes where required. Additional tax obligations may depend on the destination and applicable law.
Contact our concierge team for questions about purchase terms, shipping charges or taxes associated with your order.
What happens to undelivered wine?
Wine returned because delivery could not be completed is not placed back into stock for resale.
Once a shipment leaves our control, we cannot be certain how it has been handled or stored.
Returned bottles may instead be considered for our tasting-room pouring inventory, where our team checks each wine before serving it.
This protects the quality of the wines we sell while helping reduce unnecessary waste.
If your shipment could not be delivered, please contact our concierge team so we can review the circumstances and next steps.
PERSONAL HELP WITH YOUR WINE
We're Here to Help
Whether you're changing an address, planning around the weather or wondering where your shipment has gone, we're happy to help.
Call, text or email our team. Include your mobile number and any relevant order or shipment details so we can find your account quickly.
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