FAQ SHIPPING
WILLIAMSON WINE CLUB
Wine Club Shipping
Every shipment is important to us.
Wine Club members enjoy $35 ground shipping for each partial or full case of 3–12 bottles within the contiguous United States where delivery is permitted.
The same rate applies to your club shipments and additional wine orders.
FROM OUR CELLAR TO YOUR TABLE
Shipping Questions
Wine is made to be opened, shared and enjoyed. We work with UPS and FedEx to bring it to your table with care, and Wine Club members have the reassurance of our Satisfaction or Replace policy.
How does $35 club shipping work?
Wine Club members pay $35 for each partial or full case of 3–12 bottles, shipped by ground within the contiguous United States where delivery is permitted.
The same rate applies to regular club shipments and additional wine orders. It is a per-case ground-shipping rate.
Choose a recipe for your next meal, then order the wines you would like to bring to the table.
What if there is a problem with my wine?
Every bottle should be a pleasure. If you are a Wine Club member and have a problem with one of our wines, simply tell us.
Under our Satisfaction or Replace policy, we will include a free replacement in your next club shipment.
When are Wine Club shipments?
Regular Wine Club shipments are scheduled for February, May, October and December.
Members in areas with extreme summer heat or winter cold can choose our Extreme Climate schedule: two shipments each year, in April and November, instead of the four regular shipments.
We can also arrange a personal schedule for seasonal homes. Tell us where you will be and when. We monitor the weather and may delay a shipment during unusually severe conditions.
How is wine protected from heat and cold?
We plan the packaging, timing and delivery method around the weather. Summer options include cool packs with overnight air or our weekly temperature-controlled trucks. The $35 club rate applies to ground shipping.
For California, Arizona and Nevada, our service includes ice packs and next-day courier delivery. For other states, temperature-controlled trucks carry the wines through air-conditioned distribution centers.
Cross-country shipments travel through one of our gateway warehouses in Houston, Texas; Jacksonville, Florida; Chicago, Illinois; or New York, New York, before transfer to the local UPS or FedEx distribution center.
Temperature control covers that part of the journey. Final delivery is made in a normal carrier vehicle. This service reduces handling and keeps ground-shipping costs approximately half those of air shipping.
Contact our concierge team to discuss the appropriate arrangements for your destination and travel plans.
How do I track my shipment?
We email your tracking number when the wines leave our warehouse. Follow the link to the carrier’s website for shipment updates and its estimated delivery date.
On a temperature-controlled cross-country route, tracking may show no updates during the first five to seven days. Updates resume when the local carrier scans the shipment for final delivery.
Carriers generally cannot provide an exact arrival time. If the tracking information is unclear, contact us and we will help you follow the shipment.
What if I cannot be home to sign?
Wine delivery requires the signature of an adult 21 or older. The recipient should be ready to show identification.
You can arrange for delivery to a participating UPS Store where permitted. Set up the receiving arrangement with the store first, confirm that it accepts wine, and ask about holding fees and storage conditions. Then give us the approved delivery address.
A UPS Store account can provide a convenient place to receive and collect your wine when home delivery does not suit your schedule.
Do you ship to my state?
We are licensed to ship wine to virtually every U.S. state. Delivery must comply with our licenses and the destination’s rules. Contact our concierge team to confirm availability for your address.
You buy directly from Williamson through our website, Wine Club or tasting locations. Our wines are not sold through distributors, wine shops or restaurants.
How is my wine packed?
Your wines travel in sturdy, shock-absorbing wine shippers inside cardboard outer boxes made with recycled materials.
Our alternative to expanded polystyrene (EPS) foam uses 97% renewable corrugated board to protect the wine and make disposal more convenient.
Compared with EPS foam, the packaging comparison per 1,000 packages reports:
- 74% less net greenhouse gas emissions.
- 82% less water consumption.
- 63% less cumulative energy demand.
- 51% less fossil fuel emissions.
- 69% less solid waste.
Can I collect my wine instead?
Yes. Collect your quarterly allocation at a Williamson tasting location, or join one of our Wine Club Pickup Parties.
Pickup Parties bring your wines to the table with a hosted lunch and good company. Review the arrangements and plan your visit before coming to collect your wines.
What if I move or change address?
Update your account or contact Jenny before your move. Include the new address and the date it takes effect, along with your email and mobile number.
Advance notice helps prevent missed shipments and charges caused by wines being sent to the wrong address. Seasonal addresses can also be included in your shipment plan.
What are the purchase and tax terms?
By placing an order, you represent that both you and the intended recipient are at least 21 years old.
The buyer is solely responsible for shipment of their alcoholic beverages. Placing an order authorizes Williamson to act on the buyer’s behalf to engage a common carrier, such as UPS, FedEx or Golden State, for delivery.
Once wine leaves our inventory, it cannot be returned to stock for resale. Wine sales are final and are not subject to further negotiation or arbitrary cancellation. Wine Club members continue to enjoy our Satisfaction or Replace policy.
As the purchaser, you are responsible for any tax due. We collect and pay applicable sales taxes for California and certain other states.
Any failure by us in handling a federal or state tax issue does not remove your responsibility for taxes or related penalties imposed under applicable state law or the Internal Revenue Code.
What happens to undelivered wine?
Wine returned because it could not be delivered is not put back into stock for resale. Once it has left our control, we cannot verify how it was handled.
Returned wine goes into our tasting-room pouring inventory. Our team tastes each bottle before serving it. This protects the quality of the wines we pour and helps reduce waste.
Contact our concierge team to discuss an undelivered order.
PERSONAL HELP WITH YOUR WINE
We Are Here to Help
Contact our concierge team with shipping questions including an address change - simply call, text or email Jenny. Be sure to include your mobile number and the order or shipment details to help us find your account.