HOSPITALITY MANAGER

Join Our Leadership Team

Wine, Hospitality & Exceptional Experiences Await

We’re on the lookout for an exceptional Hospitality Manager—a leader with a strong background in hospitality, customer service, and front-of-house operations, paired with a genuine passion for wine.

For over 20 years, we’ve been at the heart of downtown Healdsburg, creating memorable wine experiences and building a thriving, loyal wine club community. Our success stems from one simple philosophy: we take great care of our guests, and they return the favor with loyalty and enthusiasm.

With a strong foundation, a team that feels like family, and over 500 five-star reviews on Yelp, TripAdvisor, and Google, we’ve built something truly special—and we’re excited to welcome a new leader to help us continue to grow.

Why You'll Love Working With Us

  • A vibrant, upbeat environment where guests are happy and the team is passionate
  • A workplace culture rooted in respect, collaboration, and excellence
  • A highly competitive salary and exceptional benefits package
  • The opportunity to work with outstanding wines and wonderful people every day
  • A leadership role with real potential to grow, make an impact, and shape the future of a successful, respected brand

Your Role: Leadership with Heart and Hustle

As Hospitality Manager, you’ll be the heart of our guest experience and the leader who inspires your team to shine. You’ll bring energy, guidance, and a strategic mindset to keep operations smooth and service exceptional.

Key Responsibilities:

  • Foster a positive, team-oriented culture that motivates and supports staff
  • Supervise, train, and schedule team members to uphold high hospitality and sales standards
  • Manage guest flow, ensuring seamless experiences and maximizing opportunities for sales, memberships, and customer retention
  • Match guests with the right team members based on strengths and skill sets
  • Oversee tasting room operations, including service levels, cleanliness and opening/closing procedures
  • Support ongoing staff development through our training materials and educational programs
  • Develop high proficiency in our systems, and protocols
  • Ensure policies, procedures and legal standards are followed with professionalism and care

What We’re Looking For

  • A proven leader with several years of supervisory experience in hospitality, food service or retail
  • A natural communicator with strong verbal skills, empathy and a collaborative spirit
  • A strategic thinker who can motivate a team, solve problems and enhance the customer journey
  • Someone comfortable in a dynamic, people-first environment with a high standard of professionalism
  • Tech-savvy and detail-oriented with proficiency in Microsoft Office or Google Workspace
  • High school diploma required; bachelor’s degree preferred

Ready to Take the Next Step in Your Career?

This is a highly rewarding leadership opportunity in a workplace where you’ll feel valued, respected and inspired. You’ll join a team that thrives on excellence, teamwork and a shared passion for wine and hospitality.

If you’ve built a reputation for strong leadership and exceptional service—and you’re ready to bring those talents to a place that appreciates them—we’d love to meet you.

Apply today and discover what it’s like to lead in a place where people truly love what they do.

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